SHIPPING & RETURNS
SHIPPING
FREE Shipping is only available to the Contiguous U.S.
Shipping Hours: Monday - Sunday
Please allow 7 - 10 business days for shipping.
LOST PACKAGES
In case the package has been lost, the first thing to do is to check whether the submitted address is 100% correct, even 1 missing letter/number can cause delivery failure. If the address is correct,
please make sure to contact the local post office. In our experience we occasionally see that upon arriving at the destination city, the package
is stored at the local post office and the recipient has to collect the package from there. After both of these measures have been completed, please reach out to our support team and we will investigate on our
end and issue a replacement if we determine that there was no error
on your part. Contact info@smacksbayou.com.
RETURN & EXCHANGE POLICY
PRODUCTS ARE MADE TO ORDER AND CAN NOT BE CANCELED.
PRODUCTS CAN NOT BE EXCHANGED FOR OTHER PRODUCTS, COLORS OR SIZES.
IF YOUR PRODUCT IS DAMAGED
You will need to provide the following for us to investigate:
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Order ID
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SKU number of the affected product
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Pictures of the defect clearly visible
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Your comments
We do not issue replacements for:
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Lost orders with incorrect delivery address provided by you.
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Products that were received as requested, however you wish to have another size/color instead
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Garments being shorter/longer than in the sizing chart, if they correspond to set tolerance (+/- 1 inch)
BAD ODOR OR SMELL
Orders are not replaced when having a bad odor or smell, as this is a natural occurrence in the printing industry. To eliminate the odor, simply wash the garment, and the smell should be gone.